Why does Styku Studio show the wrong user's name after a software update?

After a software update, your Styku Studio software may log in and display a different person’s name instead of your own — for example, showing “Welcome back Kyle” or another unfamiliar profile. This is not a problem you can fix yourself; it is an account or session mismatch on the backend, and Styku’s support team needs to correct the link between your device and your account.

What causes this?

A software update or reinstallation can sometimes reset which account is associated with your scanner’s license. When that happens, the software may load a previous or unrelated user profile instead of yours. Your data is not lost — the account just needs to be re-linked correctly.

What you should do

Do not create a new account. Creating a new account will not fix the problem and may complicate the correction.
Note the name you are seeing. Write down the name that appears on screen (for example, “Welcome back Kyle”). Support will need this.
Note the email address you use to log in. This is the email address associated with your Styku administrator account.
Contact Styku support using one of the methods below so the team can correct the account association on the backend.

How to contact support

Styku Business Portal (preferred): Log in at styku.com/portal and submit a support ticket using the ticket form.

Support responds within one business day. There is no phone support line.

What to include in your support request

Including the right details upfront will get your issue resolved faster:

The name you see displayed on screen after logging in
The email address you use to log in to Styku Studio
Your business name and location
Whether a software update or reinstallation happened recently before the problem started

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: the incorrect name displayed on screen, your login email address, your business name and scanner location, and the approximate date the issue first appeared.

Applies to: Styku Studio, all Styku scanner models

Still need help? Submit a service ticket in the Styku Business Portal.