How do I edit a client's profile in the Styku Mobile App?

There are two ways to edit a client’s profile: operators can edit profiles directly in Styku Studio, or clients can update their own information through the Styku mobile app.

Option 1: Operator Edits a Profile in Styku Studio

1. Open Settings in Styku Studio.
2. Select Customer Profiles and Scan Data.
3. Log in as an administrator.
4. Select Edit Profile.
5. Choose the client’s profile, make the needed changes, and save.

Important: Option 1 is only available if the client has not set up their own Styku mobile app account. Once a client creates a mobile app account, they own their profile information, so the Edit Profile fields (email address, name, date of birth, biological sex, height, etc.) become read-only in Styku Studio — when you try to edit them, a message appears asking you to have the customer update the information themselves in the mobile app. In that case, use Option 2 below.

Option 2: Client Edits Their Own Profile in the Mobile App

Clients need the Styku Mobile App installed on their device. It’s available on the Apple App Store and Google Play Store.

Once they’re logged in:

1. Open the Styku Mobile App.
2. Tap the initials icon in the top-right corner of the screen.
3. Select Profile Information.
4. Make the needed changes and save.

Note: Clients can also create their account ahead of time in the Styku Mobile App before coming in for their first scan. When they arrive, they can log in directly to their account using the QR code option in Styku Studio software — this is the fastest, easiest way to log in and start scanning.

What if the Client Is Locked Out or Cannot Self-Edit?

Styku Support cannot edit a client’s email address, name, date of birth, biological sex, or height on their behalf once a mobile app account has been created — those fields are owned by the client and can only be changed by the client in the app.

If a client’s mobile app account was set up with a wrong or inaccessible email address (for example, a misspelled address where they cannot receive the login verification code), the resolution is:

1. The client creates a new Styku mobile app account using the correct email address.
2. The client or administrator contacts Styku Support through the Styku Business Portal at styku.com/portal and requests that the old (mis-emailed) account be merged into the new correct account.
3. Support will merge the two profiles on the backend so that all prior scan history carries over to the new account.

This merge is the correct path — support does not perform a backend email edit.

Need More Help?

If you are unable to edit a profile using either method above, contact support through the Styku Business Portal at styku.com/portal. Include the client’s full name, their email address on file, and a description of the changes needed.

If the problem persists, contact support and include: the client’s full name, the email address currently on file for that profile, a description of what information needs to be changed, and any error messages seen in the app.

Applies to: Styku Studio, Styku Mobile App (iOS and Android), all Styku configurations

Related Resources

• Can I create a profile without doing a scan?

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Still need help? Submit a service ticket in the Styku Business Portal.