What should I do if there is a problem with my Styku Health blood test kit or results?
Overview
Section titled “Overview”Occasionally, issues can arise with at-home blood test kits—such as a sample that could not be processed, a kit lost in transit, or receiving the wrong test. Styku Health handles all blood test customer support directly.
Common Issues and What to Do
Section titled “Common Issues and What to Do”| Issue | Action |
|---|---|
| Lab was unable to process the sample | Contact Styku Health support |
| Kit was lost in transit | Contact Styku Health support |
| Received the wrong test kit | Contact Styku Health support |
| Any other kit or results issue | Contact Styku Health support |
How to Get Help
Section titled “How to Get Help”Direct clients to contact Styku Health’s dedicated lab support team:
The support team will provide all necessary assistance, including replacement kits where applicable.
Notes for Healthpass Partners
Section titled “Notes for Healthpass Partners”- There is no expectation for Healthpass partners to resolve blood test support issues directly.
- Simply direct affected clients to labs@styku.com and the Styku Health team will handle the rest.
If this resolves your issue, no further action is needed.
If the problem persists, follow up with labs@styku.com and include your kit registration number and a description of the issue.
Applies to: Styku Health at-home blood test kits (all configurations)
Still need help? Submit a service ticket in the Styku Business Portal.