Styku Consignment Buyback Program: How It Works and How to Return Your Scanner

Styku offers a Consignment Buyback Program for customers who want to discontinue use of their scanner. You agree to let Styku sell your unit on your behalf and receive a fixed payment of $2,000 per unit once the scanner ships to the new owner. Styku handles finding a buyer, all negotiations, return risk, and outbound shipping to the new owner.

This article covers both how the program works and how to physically return your unit once you are enrolled.

Part 1: Program Overview

What the Program Includes

When you enroll in the consignment program, Styku handles the following on your behalf:

Finding and negotiating with a new buyer
All outbound shipping logistics to the new owner
All risk of return or buyer issues
Recertification of the hardware
A guaranteed $2,000 payout per unit upon shipment to the new owner

Important Things to Know Before You Begin

The payout is $2,000 per unit, not per order. If you enroll two scanners, you receive $2,000 for each — $4,000 total.
Participation is not guaranteed. Each case is reviewed individually. Submitting a request does not guarantee acceptance into the program.
Enrolling in the consignment program ends your Styku subscription. You do not need to file a separate cancellation request — mentioning consignment in your support ticket covers both. Any outstanding balance must be resolved before Styku will accept the consignment order, and early termination fees still apply unless Styku has agreed otherwise in writing.
Submit one consignment form per unit. If you have multiple scanners, submit a separate form for each unit you are enrolling.
Do not ship your unit until Styku confirms you are cleared to do so and provides shipping labels.

Part 2: The Enrollment Process

Step 1: Contact Styku to Express Interest

Contact Styku Support or your Sales representative to let them know you are interested in the consignment program. Support will gather background on your situation and connect you with the Sales team to discuss eligibility and next steps.

Submit a ticket via the Styku Business Portal at styku.com/portal
Or contact your Styku Account Executive directly — they can walk you through the process and provide the consignment form link

Step 2: Submit the Consignment Agreement Form

Complete the Styku Consignment Program form to formally authorize Styku to sell your unit on your behalf. Submit one form for each unit you are enrolling. Your Sales representative will provide or confirm the form link when your case is reviewed.

Step 3: Send Photos of Your Equipment

Styku requires photos of the equipment before proceeding. These photos allow the team to assess the physical and aesthetic condition of each unit.

Take clear, well-lit photos of all surfaces of each component:

Camera tower — front, back, and both sides
Laptop computer — screen, keyboard, top cover, bottom, and all sides
Turntable — top surface, underside, and all sides
All cables and accessories

Attach the photos directly to your support ticket reply, or share them via a link (such as Google Drive).

Step 4: Complete a Functionality Verification (System Check)

A Styku support team member will schedule a brief remote session with you to run a test scan and confirm the system is in working order and undamaged. Be prepared to have someone available at your location who can operate the scanner during this call.

This step must be completed before the unit can move forward in the program. Eligibility is not confirmed until Styku has completed the system check and approved the unit.

Step 5: Styku Re-Certifies Your Unit and Finds a Buyer

Once the functionality check is complete and the unit is approved, Styku provides prepaid shipping labels and you pack and ship the unit to Styku’s warehouse — see Part 3 for full packing and shipping instructions. Styku inspects the unit within five business days of arrival. Units that pass are re-certified by Styku’s service team and enter a 60-day consignment window during which Styku lists, prices, and sells the unit and handles all buyer negotiation.

Tip: Do not discard original packaging if you still have it, as you will need packing materials to ship your unit to Styku’s warehouse once you are cleared.

Step 6: You Receive Payment

Once the unit sells, Styku ships it from the warehouse to the new owner and issues your $2,000 per unit payment. If the unit does not sell within the 60-day consignment window, Styku may return it to you, offer a reduced parts-only payout, or extend the consignment period — see “Styku Consignment Program — Payout Structure and Unsold Units” for details.

Part 3: Returning Your Unit — Step-by-Step Instructions

This section applies to customers who have been cleared by Styku to ship their consignment unit back. Do not begin this process until Styku has provided prepaid return shipping labels.

Step 1: Open or Continue Your Support Ticket

If you have not already done so, contact Styku Support to initiate or continue the return process by submitting a ticket through the Styku Business Portal at styku.com/portal.

Step 2: Gather All Scanner Components

Make sure you have all components and accessories ready to return. Per Styku’s consignment agreement, the unit must include all required components to pass inspection. This includes:

Camera tower (with base plate removed — see Step 3)
Laptop computer
Turntable and turntable power adapter
All USB cables
Laptop stand
Setup mat
Any other accessories included with your unit

Step 3: Package the Unit Securely

⚠️ Important — Packing Requirements: Per Styku’s consignment agreement, you must use a FedEx or UPS professional packaging service unless Styku has specifically authorized an alternative method. Original packaging is not required. You are responsible for all packing costs.

⚠️ Liability Warning: Improper packing is a leading cause of transit damage. You assume all liability arising from non-professional packing, including units damaged beyond recovery due to packing issues. Units damaged beyond recovery due to packing issues will not be accepted into the program.

Follow these packing steps:

Remove the base plate from the scanner tower and pack it separately. This is a required step per the consignment agreement.
Use a FedEx Office, UPS Store, or another authorized professional packaging service to pack each component.
Pack each component separately with sufficient padding on all sides to prevent movement during transit.
Before sealing and shipping, photograph all packed boxes and submit those photos to your support ticket. Per Styku’s consignment shipping policy, this is required prior to shipment.

Step 4: Attach Return Labels and Ship

Attach the prepaid return shipping labels provided by Styku Support to the outside of each box. Then:

Drop off the packages at any FedEx or UPS location, or
Request a pickup — let Support know you are ready and they can coordinate a pickup at your address

⚠️ Risk of Loss in Transit: Per Styku’s consignment ownership policy, you bear all risk of loss, theft, or damage from the moment the unit leaves your possession until Styku confirms warehouse receipt. Ensure the unit is professionally packed to protect against transit damage.

Step 5: Confirm Shipment with Support

Once the unit has been shipped, reply to your support ticket with the tracking number(s) so Styku can monitor the shipment and confirm receipt.

Part 4: What Happens After Styku Receives the Unit

Inspection Timeline

Per Styku’s consignment inspection policy, Styku will inspect the returned unit within five (5) business days of warehouse receipt to confirm it is fully functional, free from major cosmetic damage, and includes all required components.

Inspection Outcomes

If the unit passes inspection: It will be accepted into the program. Styku bears risk of loss from that point forward.
If the unit fails inspection (e.g., missing parts, severe cosmetic damage, functional defects, or shipping damage): Styku will document the failure with photographic evidence and return the unit to you. A $150 USD return shipping fee applies, and you are responsible for that cost. Any failed unit not reclaimed within 60 days may be disposed of by Styku without liability.

Inspection results are final.

Frequently Asked Questions

Is the $2,000 payout per unit or a flat total for all my scanners? It is $2,000 per unit. If you enroll two scanners, you receive $2,000 for each — $4,000 total.

Do I need to submit the consignment form once or once per unit? Submit the form once for each unit you are enrolling in the program.

When do I ship my scanner? You ship it to Styku’s warehouse after your unit is approved and Styku sends you prepaid shipping labels — before a buyer is found. Styku inspects it on arrival and resells it from the warehouse. Do not ship until Styku confirms you are cleared and provides the labels.

Does enrolling cancel my subscription? Yes. Electing consignment ends your Styku subscription. Outstanding balances must be cleared first, and early termination fees may still apply.

Is acceptance into the program guaranteed? No. Participation is reviewed on a case-by-case basis. A Styku representative will confirm your eligibility after the system check is completed.

How long does the process take? Timelines vary. Once your unit arrives at Styku’s warehouse and passes inspection, it enters a 60-day consignment window. Styku will keep you informed as the process moves forward.

Do I need to source my own packaging? For the initial return to Styku’s warehouse, use original boxes if available. You must use a professional FedEx or UPS packing service unless Styku has authorized an alternative. Styku will not send replacement packaging — contact support if you have questions about packaging options.

Contact Support

If you have questions or need to start the process, submit a ticket via the Styku Business Portal at styku.com/portal.

When contacting support, include: your account name and business location, the license key or business location name for each unit you wish to enroll, the number of units you are enrolling, confirmation of whether the consignment form has been submitted, the current status of your system check, and — if already shipped — your return tracking number(s) and photos of equipment if not yet submitted.

Applies to: All Styku scanner models and configurations; customers offboarding one or more scanners through the Styku Consignment Buyback Program, including customers with active, canceled, or pending-cancellation subscriptions who own their hardware outright.

Styku Consignment Program — Shipping and Packaging Requirements
Styku Consignment Program — Inspection and Acceptance
Styku Consignment Program — Ownership and Risk of Loss
Styku Consignment Program — Payout Structure and Unsold Units
Styku Consignment Program — Subscription and Outstanding Balance Handling

Still need help? Submit a service ticket in the Styku Business Portal.