How do I return my Styku scanner or request a refund?

All Styku scanner sales are final, and direct refunds are not available. However, if you no longer need your scanner, Styku offers a buyback/consignment program that may allow you to recover some value from your unit. Contact the support team to find out if your scanner qualifies and to start the process.

Available to US customers only: The Consignment/Buyback Program is limited to customers in the continental United States. If your scanner is located outside the USA, you are not eligible for the consignment program. Your option is to sell the scanner privately — the new owner contacts Styku, pays the one-time onboarding fee, and starts their own subscription, while you cancel your own subscription.

If you believe your unit has a defect covered under Styku’s Limited Equipment Warranty, a separate warranty service and repair process applies — see the Warranty / Defect Return section below.

Understanding Styku’s Return Policy

Styku scanners are sold under an all-sales-final policy. This means:

Standard refunds are not offered after purchase.
This policy applies regardless of whether the unit has been opened, activated, or used.

If you are experiencing difficulty getting started, or if your business situation has changed, Styku’s team may be able to help you find a path forward.

Options Available to You

Option 1: Get Help Using Your Scanner

Before pursuing a return, consider reaching out to the Styku team for:

Onboarding and setup assistance — guided help getting your scanner up and running.
Staff training — walkthroughs of the Styku Studio software and scan workflow.
Business guidance — advice on pricing, positioning, and integrating scanning into your services.

Many issues that lead to return requests can be resolved with the right support. The Styku team is happy to schedule a call to explore this with you.

Option 2: Buyback / Consignment Program

US customers only: The Consignment Buyback Program is available exclusively to customers located in the continental United States. Customers in the UK, Canada, Europe, Australia, or elsewhere outside the USA are not eligible. If your scanner is outside the USA, see Option 2b: Private Sale below.

If you are a US-based customer and have decided you no longer want the unit, Styku offers a Consignment Buyback Program with a guaranteed payout of $2,000 per unit when the scanner is sold to a new owner. Styku handles finding a buyer, all negotiations, and outbound shipping.

The full program guide — eligibility, enrollment, system check, packaging/return process, and inspection terms — is documented in Styku Consignment Buyback Program: How It Works and How to Return Your Scanner.

To start: submit a ticket through the Styku Business Portal at styku.com/portal and mention you are interested in the consignment program.

Option 2b: Private Sale (Customers Outside the USA)

If your scanner is located outside the continental United States, the Consignment Buyback Program is not available to you. You may sell the scanner privately instead:

Find a buyer independently.
The new owner contacts Styku, pays the one-time onboarding fee, and starts their own subscription.
You cancel your own Styku subscription.

Contact Styku support if you need guidance on how the handover process works.

Option 3: Warranty / Defect Return (In-Warranty Units Only)

If you believe your scanner has a defect covered under Styku’s Limited Equipment Warranty, a different process applies. Per Styku’s Equipment Service and Repair policy:

Contact Styku support through your Styku business portal within 30 days of discovering the defect. Provide a description of the equipment, the alleged defect, and any additional information or documentation Styku reasonably requests.
Make the unit available for inspection by Styku or its authorized service representative, and reasonably assist with that inspection.
Receive a Return Merchandise Authorization (RMA) if Styku determines that the equipment needs to be repaired or replaced.
Ship the defective parts or equipment back within 14 days of receiving the RMA. If the defect falls within the Warranty Period, Styku will cover all shipping and labor charges associated with the service, repair, or replacement.
Note: Repair or replacement of any parts or equipment will not extend the original Warranty Period.

International customers: Customers outside of the continental United States may have the requirement to return defective parts waived, at Styku’s sole discretion.

What to Have Ready When You Contact Support

Having the following information ready will help speed up the process:

Your original invoice number or order confirmation
The scanner model you have (printed on the unit or included in your order paperwork)
A description of the condition of the unit — whether it has been unboxed, activated, or used
Your country/location (to confirm consignment eligibility)
Your availability for a system check call or photos of the unit
For warranty claims: a description of the defect and the date you discovered it

How to Contact Support

Styku does not offer phone-based return processing. Submit a support ticket through the Styku Business Portal at styku.com/portal. Expect a response within 1 business day.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your invoice number, scanner model, unit condition (unboxed/activated/used), and any previous ticket or case numbers related to your return request.

Applies to: All Styku scanner models and configurations.

Styku Consignment Buyback Program: How It Works and How to Return Your Scanner
How do I request an RMA for a Styku hardware replacement?
How do I initiate a return or escalate an unresolved complaint about my Styku scanner?
Styku Product-Specific Terms of Service — Equipment Service and Repair Process

Still need help? Submit a service ticket in the Styku Business Portal.