License key transfer between scanners or accounts
A Styku license key is tied to a specific scanner and account. When a scanner changes ownership, moves to a different account, or is replaced with new hardware, the license must be transferred or reissued by the Styku support team. This cannot be done self-serve through the Business Portal.
When Is a License Transfer Needed?
Section titled “When Is a License Transfer Needed?”| Scenario | Transfer needed? |
|---|---|
| You purchased a used Styku scanner and need the license activated on your account | Yes |
| Your business sold or transferred a scanner to another business | Yes |
| You are consolidating multiple scanners under one account | Yes |
| Your scanner hardware was replaced (same account, new unit) | Yes — reissue on new hardware |
| You hired a new staff member who needs Studio access on the same scanner | No — add a viewing license instead |
| You want to move the scanner to a different room in the same facility | No — no license change needed |
What Cannot Be Done Self-Serve
Section titled “What Cannot Be Done Self-Serve”License transfer is a human-only action — it requires Styku CS to:
- Verify that the requesting contact is authorized to make the transfer (owns/purchased the source scanner)
- Confirm the destination account is a valid active Styku customer
- Invalidate the license on the source account and reissue it on the destination
- Update scanner and contact associations in Styku’s systems
Self-managing license keys is not possible through the Business Portal. If a customer attempts to activate an already-licensed key, it will fail.
Information to Collect Before Contacting Support
Section titled “Information to Collect Before Contacting Support”To process a license transfer, support will need:
| Field | Description |
|---|---|
| Business name (source) | The current account the license is on |
| Business name (destination) | The account receiving the license |
| Scanner description | Model, serial number, or location name to identify the scanner |
| Reason for transfer | Scanner sold, hardware swap, location consolidation, etc. |
| Confirmation of authorization | Proof that the requester owns/has rights to the source scanner (e.g., order confirmation, signed bill of sale for used-scanner purchases) |
For used-scanner purchases: the transfer is part of the onboarding flow. See [I paid for my used Styku scanner — how do I get my license key and activate it?] for the full process.
What Happens to the Old License
Section titled “What Happens to the Old License”When a license is transferred to a new account, the license on the source account is deactivated. If the source business continues to use Styku, they will need a new license assigned — contact support to confirm whether this is needed as part of the transfer.
How to Request a License Transfer
Section titled “How to Request a License Transfer”- Log in to the Styku Business Portal at styku.com/portal.
- Submit a support ticket with:
- The scanner model or description
- Source account and destination account (business names or email addresses)
- Reason for the transfer
- Any relevant documentation (used-scanner purchase receipt, etc.)
- A support agent will verify authorization and complete the transfer. Turnaround is typically 1–2 business days.
If this resolves your issue, no further action is needed.
Applies to: All Styku license key scenarios involving ownership change, hardware swap, or account migration
Related Resources
Section titled “Related Resources”- How do I transfer or update the Styku administrator account to a new staff member?
- I paid for my used Styku scanner — how do I get my license key and activate it?
- How do I activate the Styku software and set up my account on the X2L?
Still need help? Submit a service ticket in the Styku Business Portal.