Can I get a refund for my HealthPass scan package or at-home blood test kit?
Short Answer
Section titled “Short Answer”- HealthPass scan package: if you bought scans you haven’t used, you can get your money back. A refund is possible only if you have not had a scan yet. Once a scan from the package has been performed, it can’t be refunded.
- At-home blood test kit: kit orders can’t be cancelled, refunded, or returned. If the kit was wrong, damaged, or the lab couldn’t process your sample, you can get a replacement (see below).
How to request a refund for an unused scan package
Section titled “How to request a refund for an unused scan package”Submit a request through the Mobile App Contact Support form at styku.com/mobile-contact-support. Include the email address on your HealthPass / Styku mobile app account and the date you purchased the scan package.
Refund and Cancellation Policy
Section titled “Refund and Cancellation Policy”Scan Packages
Section titled “Scan Packages”- Scan packages are eligible for a refund only if a scan has not yet been performed
- Once a scan is completed, no refunds are offered due to the nature of providing a detailed health screen analysis
At-Home Blood Test Kits
Section titled “At-Home Blood Test Kits”- Orders for at-home blood test kits may not be cancelled or refunded
- Styku cannot accept returned or unused kits
- If you received your order and do not wish to use it, please dispose of the kit
At-Home Blood Test Kit Issues
Section titled “At-Home Blood Test Kit Issues”I received the wrong kit
Section titled “I received the wrong kit”If you received a different kit than what you ordered, contact: labs@styku.com — Styku will send you the correct kit.
My kit arrived damaged
Section titled “My kit arrived damaged”If your kit arrived damaged, send proof of damage to: labs@styku.com — You will receive a replacement kit.
The lab was unable to process my sample
Section titled “The lab was unable to process my sample”If the lab cannot process your sample due to improper collection, you are eligible for a replacement kit.
Still need help? Contact us through the Styku mobile app support form.