How do I contact Styku support from the Styku mobile app?

Short Answer

Submit the Mobile App Contact Support form at styku.com/mobile-contact-support. The support link inside the Styku mobile app opens this same form. The Styku support team replies to you by email.

If you received an automated email from Styku, such as a receipt or a check-in message, you can also reply to that email. A ticket is created automatically and a team member follows up.

Styku does not have an inbound phone number.

Who this is for

This article is for people who use the Styku mobile app to view their own scans, and anyone scanned at a gym, clinic, wellness center, medical office, or other location that has a Styku scanner.

If you own or operate a Styku scanner for your business, use your business account’s support channel instead of this form.

What Styku support can help with

Questions about the Styku mobile app, where you view your 3D body scan, measurements, and progress
Trouble accessing your scan results or account, including logging in and missing scans
Questions about an email or receipt you received from Styku

What your facility handles

Some questions are best answered by the location where you were scanned, for example questions about your membership, appointments, or the scan session itself. Contact that location directly for those.

How to submit a request

Open styku.com/mobile-contact-support, or tap the support link in the Styku mobile app.
Fill in every field (all are required):
- Full Name
- Email: use the email address on your Styku mobile app account. Your scans are linked to that email, so using it helps the team find your account quickly.
- Phone
- How can we help?: a short summary, for example “Scan from March 3 missing”.
- Please provide details about the issue: see below.
Select Contact Support to send it.

You’ll see a confirmation message after the form is sent.

What to include in your details

Including these up front avoids back-and-forth:

The location where you were scanned (name of the gym or facility).
Missing or stuck scans: the date of the scan.
More than one email address: every email you may have used when you were scanned or when you signed up for the app.
Login problems: the email you are trying to log in with and what happens (for example, the verification code never arrives).
Your phone: iPhone or Android.

After you submit

The support team replies by email to the address you entered. To add information later, reply to that email. You don’t need to submit a new form for the same issue.

For a different issue, submit a new request through the same form.

Requests the app stores handle

Styku cannot process refunds for a mobile app premium subscription, because Apple and Google handle those payments. See the Styku Mobile App Frequently Asked Questions article for the App Store and Google Play refund links.

Tip: You can create your Styku account before your first scan by downloading the Styku mobile app and registering. At the facility, you can then log in to the scanner with the QR code option, which is the fastest way to log in and start scanning.

Applies to: Styku mobile app users and members, clients, and end users of any facility using a Styku scanner.

Styku Mobile App Frequently Asked Questions
Viewing and Troubleshooting Your Scans in the Styku Mobile App
Why is my scan stuck in ‘Processing’ status in the Styku mobile app?
Can I create a profile without doing a scan?

Still need help? Contact us through the Styku mobile app support form.