What onboarding, training, and support does Styku include with a plan?

Styku Onboarding, Training, and Support

All Styku plans include onboarding assistance, staff training, automated client engagement, and ongoing support. Some features are exclusive to Elite and Enterprise plans.

Styku Academy (All Plans)

Online Certification Courses with 24/7 access
Digital Certificates, Quizzes, and Progress Tracking
Course 1: 13 lessons covering Software Features, Scan Analysis, and Reports
Course 2: 12 lessons covering Health Assessments and Body Composition

Business Portal (All Plans)

Unlimited Staff Accounts
Manage Billing and Licenses
Access Marketing Kit and Courses
Shipping Updates

Onboarding and Customer Success (All Plans)

White Glove Onboarding
One-on-one setup with the success team
Completing your first scan support
30-Day Scan Auditing

Dedicated Account Manager

Access: Not included
Elite: Included
Enterprise: Included

Client Engagement — Email Automation (All Plans)

Automated emails are triggered based on client scanning activity:

1st Scan Welcome Series: 2 emails highlighting key features
2+ Scan Series: 3 emails highlighting Before/After and progress
Mobile App download links included throughout
Reminder Series: Reminders sent at 21, 30, and 45 days

Network and Community (All Plans)

Access to Private Healthpass Facebook Group
Customer Spotlight opportunities
Educational Webinars

Support (All Plans)

24/7 Global Support
Knowledge Base access

Styku Care — Priority Hardware Support

Styku Care is a separate extended hardware warranty product purchased and billed independently from any Styku software plan. It is not included with any plan, including Elite and Enterprise. Styku Care must be purchased separately to receive:

Priority Repairs and Replacement
Extended Limited Warranty
Free Shipping both ways (for repairs/replacements)

Contact your Styku representative or visit the Styku website to purchase Styku Care.

Still need help? Submit a service ticket in the Styku Business Portal.