How do I change my Styku subscription plan?
You cannot change your subscription plan yourself in the Business Portal. The Styku support team makes the change: contact support, confirm the plan (and any module) you want, and the new plan takes effect on your next billing date once confirmed in writing.
Available plans
Section titled “Available plans”| Plan or add-on | Price | What changes |
|---|---|---|
| Access | $199/mo | Dashboard module, Standard API, everything in the shared client experience |
| One specialty module added to Access | $100/mo each · $50/mo each for existing customers moving from a legacy plan | Adds Aesthetics & Sculpting, Fitness & Weight-Loss, or Posture & Alignment |
| Elite | $499/mo list price for new customers; existing customers moving from a legacy plan see $399/mo with a $100/mo legacy customer discount, so they pay $299/mo | All three specialty modules plus the Pro API tier. The Health Screen (Preventative Body Scan) is a fourth Elite module, currently available only to HealthPass providers — see note below. |
Enterprise is a custom-priced conversation with the sales team for multi-location networks and is not a self-serve plan change.
Note on the Health Screen: The Health Screen (disease-risk indicators, Health Score, and Disease Risk report pages) is currently available only to HealthPass providers. It is not yet available to other customers, regardless of plan or country, and no release date has been announced. If you are a US-based customer and want access to the Health Screen now, contact support to ask about becoming a HealthPass provider — that is the only available route at this time. HealthPass is a US-only programme; the Health Screen is not available outside the United States.
For a full feature breakdown, see What modules are available in Styku Studio and which plans include them? and What features are included in each Styku pricing plan?. If you are on a legacy plan (Growth, Pro, legacy Enterprise Plan), see Styku plan migration: what is changing, when it takes effect, and your options.
Who is affected by the legacy plan migration
Section titled “Who is affected by the legacy plan migration”If you are on a legacy Growth Plan, Pro Plan, or legacy Enterprise Plan and are currently paying under $219 a month, you will be migrated to a new plan as described in the migration notice.
If you are already paying $219 a month or more for your current software plan, you are not affected by the migration and your price does not change.
If you are already on Access or Elite, no migration applies to you.
When does the change take effect?
Section titled “When does the change take effect?”For customers who are being migrated: the new plan takes effect on the first billing date that falls 30 or more days after the date of the migration notice. The change is not prorated — it applies from that billing date forward.
What your invoice will show
Section titled “What your invoice will show”Migrated customers are placed on the Elite plan. Your invoice will show Elite at $399/month with a $100/month legacy customer discount applied, so the amount you are charged is $299/month. If you see $399 on your invoice, look for the discount line — your actual charge reflects that deduction.
What changes when you switch plans
Section titled “What changes when you switch plans”Moving up (for example Access to Elite, or adding a module): the additional module tabs appear in Styku Studio as soon as the new plan activates. No reinstallation is required.
Moving down (for example Elite to Access): module tabs not included in the new plan no longer appear in Styku Studio. Your scan data is retained; only the analysis views tied to those modules become unavailable. Review which modules your team actively uses before requesting a change. Nothing about your scanner or your clients’ data changes in either direction.
How to request a plan change
Section titled “How to request a plan change”- Log in to the Styku Business Portal at https://www.styku.com/portal.
- Submit a support ticket using the ticket form.
- State the plan you want to move to, and which specialty module (if any) you want to add to Access.
- A support agent confirms the plan details, the price that applies to your account, and the effective date in writing.
- The new plan takes effect at the start of your next billing cycle so you are not double-billed.
Early cancellation
Section titled “Early cancellation”If changing plans requires ending your current subscription term early, Styku’s Early Cancellation policy applies: no refunds on prepaid or unused subscription fees, and all unpaid fees through the end of your current term become due.
If this resolves your issue, no further action is needed.
If the problem persists, contact support and include: your business name, the plan you are currently on, the plan (and module, if any) you want to move to, and your preferred effective date.
Applies to: Styku Studio, all Styku scanner models, all current subscription plans (Access, Elite)
Related Resources
Section titled “Related Resources”- What modules are available in Styku Studio and which plans include them?
- What are Styku’s business pricing plans?
- Styku plan migration: what is changing, when it takes effect, and your options
- What are my options if my Styku subscription costs more than I want to pay?
- Styku Customer Terms of Service — Early Cancellation
Still need help? Submit a service ticket in the Styku Business Portal.