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Onboarding & Setup
All Onboarding & Setup articles
Getting Started with Styku: Activation, Hardware Setup, Training, and First Scan
How can I arrange a staff training walkthrough or demo for my Styku system?
How do I access my onboarding session recording and connect with my Service Manager?
How do I activate a Styku license on a second-hand or transferred scanner?
How do I activate the Styku software and set up my account on the X2L?
How do I assemble the Styku X2L scanning tower?
How do I choose the right location for my Styku X2L scanner?
How do I get my business listed on the Styku location maps?
How do I get started with Styku Studio after my onboarding call?
How do I remove my location from the public Styku locations map?
How do I reschedule a missed Styku onboarding call?
How do I set up my Styku scanner after moving to a new location?
How do I set up the Styku X2L scanner on the mat?
How do I sign up for the Styku HealthPass partner program?
How do I transfer a used Styku scanner to a new owner or company?
How do I update my bank account information for HealthPass?
How do I update the address for my Styku scanner location?
How to set up and operate the Styku scanner in your facility
I paid for my used Styku scanner — how do I get my license key and activate?
What components are included with the Styku scanner system?
What happens after completing the HealthPass signup and connecting a bank account?
What happens during a Styku onboarding session, and what does it cover?
What is the Styku Business Portal?
What is the Styku onboarding checklist?
Where can I find Styku marketing materials, images, and assets to promote my scanner?
Why can't I log in to the Styku Business Portal?
Why do clients show different height and neck measurements after switching to a new scanner or computer?
Why isn't my location showing on the Styku locations map?
Training
All Training articles
Does Styku offer staff training or certification programs for the scanner?
HealthPass FAQ: Compliance, medical scope, FSA/HSA, scan flexibility, and discounts
How do clients book scans, order blood tests, and manage their account in the Styku app?
How do I access the recording of a Styku training or feature webinar I missed?
How do I choose the right HealthPass engagement model for my business?
How do I enable Express Mode for faster back-to-back scanning?
How do I explain Health Screen results to a client as a Styku Health Practitioner?
How do I get a copy of my Styku training certificate?
How do I get advanced training on using Styku as a client consultation tool?
How do I get set up and running with Styku after a software update or initial onboarding?
How do I get started with Styku Studio for the first time?
How do I get training or onboarding help if my dedicated service manager is unavailable?
How do I help a client set up their Styku mobile app account?
How do I integrate the Styku Mobile App into my business?
How do I navigate the Dashboard after a client scan?
How do I open a client profile and load scans in Styku Studio?
How do I perform a Styku body scan from start to finish?
How do I prepare a client for a Styku body scan?
How do I prepare a client for their first Styku body scan appointment?
How do I present a 3D scan to a client in Styku Studio?
How do I read the Disease Risk section of the Styku Scan Report?
How do I start a scan in Styku Studio?
How do I track client progress over time in Styku?
How do I use client scan data and the Styku mobile app to increase client engagement?
How do I view and compare body scans in the Styku mobile app?
How does cloud sync work and when will clients see their results in the mobile app?
How does the Styku scanner work?
How should my team use HealthPass scan results during a customer consultation?
How to Activate the Advanced Body Composition Model After Passing the Styku Phoenix Certification
Is a recording available for a Styku live training webinar I missed?
Is the Styku scanner safe to use?
What are Styku Health at-home blood tests and how do they work?
What at-home blood testing options does HealthPass offer, and how do operators earn revenue from them?
What blood tests does Styku Health offer and which one is right for my client?
What does the Styku Health Practitioner certification course cover?
What does the Styku Health Technology Anthropometric and Body Composition Assessment course cover?
What does the Styku mobile app dashboard show?
What is 3D optical imaging and how does Styku use it?
What is a stadiometer and how is it used to measure height?
What is Styku and how does it work?
What is Styku Leaderboard and what can it do?
What is the Shape module in the Styku Mobile App?
What is the Styku mobile app and who should use it?
What metrics should I track to measure HealthPass performance?
What modules are available in Styku Studio and which plans include them?
What onboarding, training, and support does Styku include with a plan?
What reports can I share with clients from Styku?
What training, certification, and marketing resources are available for HealthPass operators?
Where can I watch the Styku plans and product-update webinar recording?
Why are some training modules locked or missing in the Styku Business Portal?
Why did my staff member receive a blank or poorly designed Styku Academy training certificate?
Why use 3D body scanning instead of traditional measurement tools?
Scanning & Output
All Scanning & Output articles
Can I choose what scan/progress report pages are sent to a client after a scan?
Can I get a report showing who used the Styku scanner and when?
Can I scan the same person at different Styku locations?
Can I turn off the 'Wings' to scan someone who can't stand in the proper pose?
Can I turn off the feature that automatically sends a Summary Report to my clients after each scan?
How can I see progress measurements and send a progress report using some, but not all scans in a scan profile?
How do clients verify their identity when scanning in Styku Studio?
How do I correct a wrong height or fix a misspelled client name in Styku?
How do I correct an incorrect biological sex on a client's scan profile?
How do I delete a scan?
How do I find a client's scan profile and email their report in Styku Studio?
How do I fix a scan linked to the wrong email address?
How do I know if my Styku scanner is properly calibrated and why does it matter?
How do I move a scan to the correct client profile?
How do I pair or connect the sensor and turntable to the Styku software?
How do I send Styku scan results to a secondary or additional email address?
How do I set up individual client profiles and keep scans organized in Styku?
How do I share scan results with a client?
How do I update a client's email address, merge duplicate profiles, or fix a scan assigned to the wrong profile?
How to Correct a Wrong Name, Date of Birth, or Email Address on a Styku Scan Profile (Administrators and End Users)
How to Scan in Styku Studio
I can't view my scan report because the link is broken
Managing Client Scan Profiles, Deleting Scans, and Finding Features in Styku Studio
Scan doesn't complete, receive error message saying couldn't see feet
Starting a Scan Session: Login, Profile Setup, and Pre-Scan Requirements
What are the space requirements for a Styku scanner, and how do I set up the room?
What information do I need to collect from a new client before their first Styku scan?
What scan data and metrics are available in Styku Studio vs. the mobile app?
Where is the QR code on the Styku Studio home screen, and can I save it?
Why are completed scans stuck on 'Processing' and won't open?
Why are height and date of birth inaccurate for new clients in Styku Studio, and do clients need to download the app?
Why are my S100 scans coming out bad or degraded?
Why are my Styku scan results inconsistent between sessions?
Why aren't my clients receiving their scan report emails?
Why do my scans look distorted, blob-like, or fail to process?
Why does my 3D scan show holes, distortions, or deformations in the body model?
Why does my scan show the subject leaning or standing on one leg?
Why does my scanning environment affect scan quality — and how do I set it up correctly?
Why does Styku crash after a scan when moved to a new computer?
Why does the Styku scanner read one person's body but skip the next?
Why is a completed scan missing from a client's profile in Styku Studio?
Why is my scanner cutting off limbs and producing incomplete body scans?
Why isn't my Styku scanner completing or processing scans correctly?
Software
All Software articles
Can I add my own company logo to Styku's reports?
Can I change how the scan looks in the software, like the color?
Can I hide or remove specific body metrics from Styku Studio?
How do I access Settings in Styku Studio and change units or privacy options?
How do I add my company logo to Styku scan report forms?
How do I change the language of the software?
How do I hide profile names in the Open Profile window?
How do I install and activate Styku Studio software on my computer?
How do I reset the profiles list in Styku Studio?
How do I stop the on-screen keyboard from blocking the bottom of the Styku Studio screen?
How do I update my Styku to the latest version, or download the software?
Is the Styku software available in languages other than English?
Is there a way to show or hide all of the profiles in the Open Profile window?
Styku scanner not working after a software update: troubleshooting, scan profile errors, and how to get support
Styku Studio is blocked by Windows Smart App Control or won't install
What is Express Mode and how do I turn it on?
What's New in Styku Studio Version 6 — Preventative Body Scan Purchasing, Scan Upgrades, AI Guided Review, & HealthPass Provider Portal
Where did the health risk metrics go in Styku Studio?
Where did total circumference change go in Styku Studio, and how do I view net changes?
Where is the waist risk range (healthy waist size target) in the updated Styku Studio?
Why am I not seeing certain body composition analyses or modules in Styku?
Why am I seeing measurement or software bugs after a Styku Studio update, and can I roll back?
Why are completed scans not appearing in the Styku mobile app after a software update?
Why are my Styku scans distorted or producing no data after a software update?
Why are some tickets incorrectly labeled as "Software Update / Software Bug"?
Why did a software update cause a client's scan to save under the wrong profile?
Why did a Styku Studio update interrupt my session, and will future updates cause downtime?
Why did my Styku laptop stop working after a software update?
Why did the Health Screening feature disappear after a Styku software update?
Why do body fat percentage results show different numbers in Styku Studio versus the Styku mobile app?
Why do measurements seem inaccurate or inconsistent after a Styku software update?
Why do printed scan reports show tiny graphs and text after a software update?
Why does my scanner freeze on the loading screen after a scan, and show inaccurate results?
Why does Styku ask clients to enter their weight manually after a software update?
Why does Styku skip the print dialog and default to A4 paper size instead of Letter?
Why does Styku Studio look like a fresh install after a software update, and how do I get back in?
Why does Styku Studio require a reboot after a software update?
Why does Styku Studio show the wrong user's name after a software update?
Why does the data sync keep restarting after a Styku Studio software update?
Why does the HealthPass screen appear unexpectedly during client login in Styku Studio?
Why does the Sculpting graph show the same data across different client profiles?
Why doesn't posture analysis appear in Styku Studio reports?
Why is my scanner failing or giving inaccurate results after a Styku Studio update?
Why is scan or report data missing after a Styku Studio software update?
Why is Styku slow or unable to log in after a software update?
Why is the lower half of legs cut off in 3D scans after a software update?
Why isn't biometric data (including Key Biometrics) showing on my viewing device after upgrading to Styku Studio?
Will previous scan data be deleted if I update to the new software version?
Measurements & Biometrics
All Measurements & Biometrics articles
Aging Velocity, Biological Age, and Financial Health — General Health Metrics in Styku
Body Composition Analysis: Methods, Models, and Measurement Levels
Body Composition Metrics — Body Fat, Lean Mass, Weight, and Sarcopenia
Body Composition Metrics: Key Definitions and Health Risk Indicators
Can I still tap the 3D model to select a body measurement in Styku Studio?
Does entering ethnicity or birth country in Styku Studio affect scan results?
Does Styku measure bone density?
Does Styku provide visceral fat ranges or risk rankings for client reporting?
How accurate are Styku's circumference and length measurements?
How accurate is Styku's body composition, and what studies validate it?
How can I show a client their before and after scans, and highlight progress with Styku?
How do I enable, use, or disable manual body fat percentage entry in Styku Studio?
How do I explain the Health Screen's disease risk estimates to clients?
How do I get accurate, confident body fat percentage results from my Styku scanner?
How do I interpret Shoulder Shift and Hip Shift results?
How do I interpret the body composition pie graph on the Styku Scan Report?
How do I read the Caloric Goal section of the Styku client summary report?
How do I switch between the Basic and Advanced body composition models, and verify all my locations are consistent?
How do I use posture data to build a corrective action plan for clients?
How do I use the Body Metrics tab to review all scan measurements?
How do I use the Fat-Loss Calculator in the Styku Scan Report?
How do I view a client's inch-loss goal in the scan report?
How do I view, adjust, and customize circumference measurements in Styku Studio?
How does Styku handle areas of the body that can't be seen by the sensor, like where the upper arms press against the torso, or where the thighs touch?
How Styku Measures the Body: Technology, Safety, and Accuracy
Is it possible to "cheat" Styku's body fat system and get a lower or higher body fat percentage?
Styku AI Health Screen: Chronic Disease Risk, Metabolic Syndrome, and ALSTI
Styku Anthropometric Metrics — BMI, WHR, WHtR, and TLVR Explained
Styku Health Score — How It's Calculated and What It Means
Styku vs. InBody and other BIA devices
Understanding Healthpass Health Metrics and Key Biometrics
What academic studies validate Styku's accuracy?
What accuracy, precision, and reliability mean for body composition tools — and why all three matter for tracking progress
What are compartment models in body composition assessment?
What are MRI and CT scanning, and how are they used to assess body composition?
What are surface area and volume measurements in Styku, and how should I interpret them?
What are the 21 circumference measurements in the Styku Summary Report?
What are the body composition categories in the Styku scan report?
What are the height and weight requirements?
What are the limitations and assumptions of skinfold body fat assessment?
What are the Styku Basic and Advanced body composition models, and which should I use?
What body composition metrics appear on page 2 of the Styku Summary Scan Report?
What body composition model levels does a 3D body scan measure?
What chronic disease risk categories does the Styku Health Screen assess?
What diseases are linked to waist circumference in the Styku report?
What do the body composition metrics in a Styku scan mean?
What does 'off track' mean in a Styku scan result?
What does Android and Gynoid mean in the Advanced model for body fat?
What does Styku measure, and what data do clients receive after a scan?
What is 3D optical imaging (3D body scanning) and how does it work?
What is a DEXA scan and how does it measure body composition?
What is a tape measure and how should it be used for body measurements?
What is a weight scale and how should it be used correctly?
What is Air Displacement Plethysmography (the Bod Pod) and how does it work?
What is anthropometrics?
What is Basal Metabolic Rate (BMR) in the Styku scan report and how is it calculated?
What is bioelectrical impedance analysis (BIA) and how does it work?
What is body composition?
What is body fat percentage, fat mass, and lean mass in a Styku scan report?
What is Hydrostatic Weighing and how does it measure body composition?
What is Shape Score and how is it calculated?
What is the difference between anthropometric and body composition measurements?
What is the difference between fat-free mass and lean mass?
What is the difference between Net Change and Percent Change in the Progress and Challenge reports?
What is the gold standard for body composition measurement, and why does it matter for Styku results?
What is the Health Risks Summary in the Styku scan report?
What is the Health Screen and how do I interpret the results?
What is the history of body measurement and anthropometrics?
What is the skinfold assessment technique and how does it work?
What is the Styku measurement validation feature, and how do I turn it off?
What is Total Caloric Expenditure and how is it calculated in Styku?
What is waist shape and why does it matter for health risk assessment?
What measurements are used in the Net Loss/Gain and Progress measurement sets?
What study references back up your metrics in the Styku Scan Report?
Why are height, weight, and circumference measurements important in health assessments?
Why are MRI and CT results considered estimations rather than exact measurements?
Why are my scan measurements inaccurate even though the scan completes successfully?
Why are Styku measurements different from my tape measure measurements?
Why do body fat percentage results vary between consecutive scans on the same client?
Why do hydration and nutrition affect BIA body composition results?
Why does my client's scanned height change between sessions?
Why does my Styku body fat percentage look different from other devices?
Why does Styku body fat percentage vary more for female clients than male clients compared to DEXA?
Why does Styku show a large lean mass or body fat change between scans in a short period?
Why does Styku Studio fail to detect arm separation during body scans?
Why does the body fat percentage look very off?
Why is a measurement missing or appearing in the wrong location?
Why is BMI or a body measurement missing from the scan report sent to my client?
Why is lean mass not available for patients under 18 years old?
Why is my bone mass weight so low?
Why is one client getting inaccurate body fat or biometric results when everyone else scans fine?
Why is waist-to-hip ratio missing from my report?
Why should I collect both body composition and body shape measurements?
Why should practitioners collect both anthropometric and body composition data?
Why was 'Total Inches Lost' removed in Styku Studio, and will it come back?
Will breast implants affect my body fat % results?
Mobile
All Mobile articles
Can clients track nutrition or food intake in the Styku mobile app?
Can clients view or set goals in the Styku mobile app?
Known Issues and Common Feedback: Styku Mobile App
Styku Mobile App: Member Access, Scan Syncing, and Operational Use
Mobile App End-User Support
All Mobile App End-User Support articles
Can I get a refund for my HealthPass scan package or at-home blood test kit?
Finding Healthpass Locations and Scanning at Multiple Sites
Healthpass Mobile App, Scan Processing Issues, and Technical Troubleshooting
How a Healthpass Scan Works: Process, Attire, and Frequency
How can I access my body scan results if my share link has expired?
How do I contact Styku support from the Styku mobile app?
How do I create a Styku mobile app account?
How do I download and view my Styku scan report on a mobile device?
How do I download the Styku mobile app?
How do I log in to the Styku mobile app?
How do I prepare for a Styku Health at-home blood test?
How do I request deletion of my personal data from Styku's systems?
How to Cancel the Styku Mobile App Premium Subscription on iPhone or Android
How to Download and Get Started with the Styku Mobile App
How to Scan and Create an Account Without the Mobile App
Managing Your Styku Mobile App Account
Styku Mobile App Frequently Asked Questions
Viewing and Troubleshooting Your Scans in the Styku Mobile App
What Is Styku and What Is Healthpass?
Why can't I download the Styku app on my iPhone or iPad?
Why didn't I receive my scan report email after my gym sent it?
Why does my body fat percentage look different in the Styku app vs. the PDF report?
Why does the Styku mobile app say my phone number is already in use?
Why is my scan stuck in 'Processing' status in the Styku mobile app?
Account
All Account articles
Can I manage multiple Styku scanners or locations from one account?
How can I show all scan profiles on my Styku system?
How do I access the Styku Business Portal when the previous administrator left without sharing login credentials?
How do I add or remove team members from the Styku Business Portal?
How do I change the email address on my Styku account?
How do I handle scans from clients or staff who have left?
How do I reset my admin credentials in Styku Studio when the original setup person is no longer available?
How do I reset my password to access my Styku account?
How do I reset my Styku Business Portal password or get a login link?
How do I set up my Styku admin account and activate my license for the first time?
How do I set up or activate my Styku subscription for the first time?
How do I set, change, or reset my Styku Studio security PIN?
How do I transfer or update the Styku administrator account to a new staff member?
How is the data saved? Do I need to back up my scans?
License key transfer between scanners or accounts
What account management features are available in the Styku Business Portal?
What is the admin PIN in Styku Studio and how does it protect client data?
Which Styku account or password should I reset?
Why am I not receiving the password reset email for my Styku Business Portal account?
Why can't I log in or access client data in my Styku administrator account?
Why can't I log in to my Styku Business Portal account from a different device?
Why can't I log in to Styku Studio or complete the password reset?
Why can't I log into Styku Studio admin after a software update?
Why does Styku Studio show "Connection error: Unable to connect to the license server" after updating my account email?
Why doesn't Styku Studio recognize my email address after a software update or logout?
Why isn't my Styku password reset email arriving?
Why was my email change rejected in the Styku mobile app?
Why won't my Styku login credentials work?
License Management
All License Management articles
Can I use my own laptop or computer with Styku Studio?
Can I use Styku on multiple laptops or in a cloud-based setup?
Can I view Styku scan data remotely from a home or off-site computer?
How do I activate a Styku license for a new or existing location?
How do I get my replacement camera tower delivered and set up my Styku account?
How do I get viewing license keys replaced or reset after staff changes or a software update?
How do I reactivate a dormant Styku scanner after months or years of non-use?
How do I restore my Styku software access if my subscription was never properly set up?
How do I transfer a Styku license after buying a used scanner?
How to Transfer Your Styku License, Install Styku Studio, and Set Up a New or Replacement Computer
Styku License Key: Finding, Recovering, Activating, and Troubleshooting Errors
Styku scanner offline or license disabled after subscription expires or renews — how to reactivate
Viewing Licenses: How to Request, Install, and Activate Styku Studio on Additional Computers
Why can't I log in or activate my license key in Styku Studio?
Why can't Styku support find my account when I contact them?
Why did I receive a "license revoked" or "subscription required" email when my subscription is active?
Why didn't my viewing computer update when my scanner updated?
Why does my Styku scanner require an active subscription to operate?
Why does Styku Studio show "Invalid License" and fail to load?
Why has my Styku license expired and how do I renew it?
Why is my license key being rejected during initial scanner setup?
Why is my license key corrupted and how do I get a replacement?
Why is my license key not recognized when activating a used Styku scanner?
Why is my Styku license not activating after a payment or renewal issue?
Why is Styku showing a payment or license error even though my subscription has been paid?
Why was my Styku license key disabled unexpectedly?
Billing & Payments
All Billing & Payments articles
Can I get a discount on licensing fees if I buy a used Styku scanner?
How do I change my Styku subscription plan?
How do I change the email address that receives my Styku invoices and receipts?
How do I change the payment method right after purchasing a Styku scanner?
How do I find out which of my locations need a Styku Care subscription?
How do I get a copy of an invoice or receipt, or view my billing history?
How do I get a refund for an unexpected or unrecognized charge from Styku?
How do I reactivate a cancelled or lapsed Styku subscription?
How do I set up a Styku subscription after receiving a "subscription required" notice?
How do I update my bank account (ACH) autopay method when Stripe can't connect to my new bank?
How do I view my subscription status and renewal date?
How much does the Health Screen cost and how do scan credits work?
How to Update the Credit Card or Payment Method on Your Styku Subscription
How to Update Your Payment Method if Your Card Is Expired, Compromised, or Declined
Styku plan migration: what is changing, when it takes effect, and your options
What are my options if my Styku subscription costs more than I want to pay?
What are Styku's business pricing plans?
What are the billing and payment details for the Styku consignment program?
What does my Styku subscription include, and why do I need one?
What features are included in each Styku pricing plan?
What happens to my Styku subscription and scanner if I have a past-due balance — and how do I discuss my options before deciding?
What happens to my subscription billing if my Styku order is delayed?
What happens to my subscription charges if my Styku scanner is broken or I can't perform scans?
What is the difference between a Styku software subscription and an installment payment?
What is the Styku charge on my credit card statement?
Why am I being charged a subscription fee when I didn't know Styku required one?
Why am I being charged twice per month for my Styku subscription?
Why am I getting payment failure emails if I have a lifetime subscription?
Why did I get a Styku subscription renewal email?
Why did I receive a "Subscription Required" email if I already have an active subscription?
Why does my Styku invoice only show bank transfer — how do I pay by credit card?
Why is my Styku access blocked after a failed subscription payment?
Why is my Styku scanner locked out even though I have a card on file?
Why is my Styku subscription renewal price different from what I was quoted?
Why was my Styku subscription payment declined or marked as failed?
Cancellation
All Cancellation articles
How do I cancel my Styku order and get a refund?
How do I cancel my Styku subscription?
How does a Styku subscription transfer when I resell my scanner?
Styku Consignment Buyback Program: How It Works and How to Return Your Scanner
What are my options when leaving Styku?
Hardware & Equipment
All Hardware & Equipment articles
Hardware warranty and RMA process guide
Sensors
All Sensors articles
Can I use USB extension cables with my Styku scanner?
How do I connect the Styku X2L scanner to the laptop?
What should I do if my Styku camera tower repeatedly fails to be detected and support hasn't resolved it after multiple attempts?
What should I do if my Styku scanner won't turn on or is completely non-functional?
When should I request a hardware replacement for persistent sensor connectivity issues?
Why do the sensor lights turn off on the Styku camera tower during a scan?
Why does my S100 scanner say "check if sensor is connected" when I try to scan?
Why does my S100 sensor keep showing a red ring error even after troubleshooting?
Why does my Styku scanner intermittently fail to start or complete scans?
Why does my Styku scanner show "Sensor is Disconnected" mid-scan?
Why does my Styku scanner show "The sensor is not operating properly"?
Why does my Styku scanner stop detecting the sensor after a software update?
Why does Styku Studio show "sensor not detected" and how do I fix it?
Why has my Styku scanner completely stopped working and I can't perform any scans?
Why has my Styku scanner lost connection to the tablet and how do I fix it?
Why is my camera tower USB cable damaged, and how do I replace it?
Why is my scanning tower USB connection damaged and what are my replacement options?
Why is my Styku sensor detected as USB 2.1 instead of USB 3.0?
Why isn't my scanner tower being detected, and how can I test it independently?
Why won't my camera tower sensor connect to the Styku computer?
Turntables
All Turntables articles
Can I upgrade my V6 turntable to a higher weight capacity?
How can I rotate the turntable to point at the scanning tower without starting a scan?
How can I turn the weight scale feature off?
How do I calibrate the turntable weight scale?
How do I get help when my Styku turntable isn't spinning or my scan data is incomplete?
How do I get support for a USB connection problem between the turntable and the scanner?
How do I order a replacement rubber mat cover or get information about the HealthPass program?
How do I order replacement USB cables or accessories for my V5 turntable?
My turntable has a broken USB port — how do I get a replacement?
Styku Turntable Weight Scale: Troubleshooting Inaccurate, Inconsistent, or Undetected Weight Readings (V5 and V6 Turntables)
The software says the turntable isn't connected - what do I do?
What should I do if my Styku hardware stops working at the same time I need to renew my subscription?
What should I do if my V6 turntable won't spin and can't be detected by Styku?
What should I do if weight is not detected or measurements appear as predicted?
Why can't I calibrate the weight scale or start a scan after a Styku software update?
Why did my turntable weight issue go away on its own, and how do I know it's fully fixed?
Why does my turntable need to be replaced and how do I get a warranty RMA?
Why does my turntable spin too many times or inconsistently during a scan?
Why does Styku show a sensor connection error even though the turntable is recognized?
Why does the V5 turntable keep spinning and not stop after a scan?
Why does the V5 turntable stop mid-scan or fail to return to its start position?
Why is my Styku turntable not connecting or working correctly?
Why is my turntable making noise and not rotating properly?
Why is my turntable not connecting or staying connected during scanning?
Why won't my turntable register weight even after resetting and recalibrating multiple times?
Why won't my V5 turntable connect to Styku?
Why won't my V5 turntable rotate, and why does the scanner detect objects that aren't there?
Why won't my V6 turntable rotate during a scan even after basic troubleshooting?
Computer & Networking
All Computer & Networking articles
How can I check the WiFi status on my Styku laptop and connect to a WiFi network?
What are the computer hardware requirements to run the Styku software?
What should I do if my Styku computer is making loud noises or has physical damage?
What should I do if my Styku laptop charger is broken or missing?
What should I do if the charging port on my Styku laptop is damaged or not working?
Why can't Styku Studio connect to the license server even though I'm connected to the internet?
Why is my Styku computer showing a critical Windows error and won't boot?
Why is my Styku computer touchscreen unresponsive, glitching, or intermittently malfunctioning?
Why is my Styku laptop making loud noises and running slowly?
Why is my Styku laptop or tablet screen black or not turning on?
Why is my Styku laptop showing a BitLocker recovery screen?
Why is my Styku software showing a connection error to Styku servers?
Why is my Styku system running slowly, freezing, or timing out during scans?
Why is the keyboard not working or not appearing in Styku Studio?
Shipping & Fulfillment
All Shipping & Fulfillment articles
Can I return my newer Styku scanner because it produces lower-quality scans than my older Kinect-based system?
How do I escalate a shipping or order inquiry that hasn't been resolved?
How do I get a confirmed ship date when I've received conflicting information?
How do I order a replacement camera tower for my Styku scanner?
How do I order accessories or replacement parts for my Styku scanner?
How do I purchase or inquire about a Travel Kit for my Styku scanner?
How do I request an RMA for a Styku hardware replacement?
How do I return my Styku scanner or request a refund?
How do I store or ship my Styku scanner when not in use?
How do I track my Styku scanner order?
How do I update or correct the delivery address on my Styku order?
How is a refund processed and re-billed when a payment method needs to change due to a shipping delay?
My Styku order arrived but some boxes are missing — what should I do?
My Styku order has a shipping delay — what happens next?
My Styku order is delayed — why isn't one free month of subscription enough compensation?
My Styku scanner hasn't arrived yet — what do I do if my clinic opening is delayed because of a shipping delay?
My Styku scanner keeps disconnecting — what should I do if troubleshooting hasn't worked?
What happens when my Styku turntable has a confirmed hardware failure and needs to be replaced?
What should I do if my Styku camera tower arrived damaged or with a crooked camera?
What should I do if my Styku laptop keyboard has sticky or unresponsive keys?
What should I do if there is a problem with my Styku Health blood test kit or results?
Where is my Styku scanner order, and why hasn't it shipped yet?
Why am I being charged PEAC Solutions insurance fees before my Styku scanner has shipped?
Why can't my camera tower USB cable plug in all the way due to physical damage?
Why did I only find out about my Styku shipping delay a few days before my expected delivery date?
Why does my Styku Business Portal show my order as "Delivered" when I haven't received it?
Why doesn't my Styku camera tower fit fully into its carrying bag?
Why hasn't my Styku scanner order shipped after multiple delayed delivery dates?
Why is my Styku order delayed, and when will it ship?
Why is my Styku scanner arriving later than the delivery date I was quoted?
Why is my Styku Travel Kit order delayed past the estimated ship date?
Why was my Styku order delayed due to a component quality control failure?
Why would my V6 turntable need to be replaced, and how do I get a replacement?
Operational
All Operational articles
Can I create a profile without doing a scan?
Can I customize how often Styku sends automatic scan reminder emails to my clients?
Can I export a scan to use with a 3D printer or other 3D software? Can I make a 3D print of my scans?
Can I use an iPad or Mac to view Styku scan results?
Client Profiles and Login Options for Scanning in Styku Studio
Do you have a release of liability waiver or patient consent form I could have my customers sign before scanning?
Does Styku have an appointment booking or scheduling system?
Does Styku offer a practitioner-paid or discounted patient subscription option?
Does Styku provide regulatory certifications (CE, ISO 13485, CFS) for international import?
Does Styku sell in my country? How do I find a local distributor or sales contact?
Healthpass Program Overview: Purpose, Positioning, and Strategy
How can I explore Styku from a client's perspective using the mobile app?
How do clients delete their own scans in the Styku mobile app?
How do I contact Styku customer support?
How do I edit a client's profile in the Styku Mobile App?
How do I get high-resolution images and marketing materials to feature Styku in a presentation?
How do I get live help with my Styku subscription, software questions, or billing concerns?
How do I get pricing and purchase a new Styku scanner?
How do I initiate a return or escalate an unresolved complaint about my Styku scanner?
How do I inquire about becoming a Styku distributor or reseller?
How do I launch and operate HealthPass at my location?
How do I merge two duplicate client profiles in Styku?
How do I schedule or reschedule a Styku support meeting?
How do I share product feedback or request new features for Styku?
How do I use my HealthPass Affiliate Link and QR code to manage bookings?
How do Styku customers use 3D body scanning across different industries?
How does Healthpass create upsell opportunities compared to standard 3D body scans?
How does Styku support dietitians and weight management professionals?
How does Styku support fitness clubs, studios, and personal trainers?
How does Styku support functional and integrative medicine clinics?
How does Styku support medspas and aesthetics practices?
How does Styku support university and research use cases?
How does the HealthPass customer workflow work from start to finish?
How does the Styku Buy Back Program work?
How does the Styku Mobile App benefit fitness and wellness businesses?
How is Styku used in healthcare settings?
How should I prepare for a Styku 3D body scan?
How Styku Compares to BIA and Other 3D Scanners: Fitness, Medspa, Weight Management, Healthcare, Clinical, and Research Use Cases
Is Styku Studio and the Styku mobile app available in the UK and other international markets?
Is the sensor harmful or invasive? Can people with pacemakers be scanned? Can I scan pregnant people?
Is the Styku mobile app available outside the United States?
Styku Mobile App: Features and Client Experience
Styku Scanner Technical Specifications
What are the HealthPass service offerings and how are they priced?
What happens when a customer replies to a closed support ticket?
What is HealthPass, and is it available outside the United States?
What is Styku Studio?
What is Styku? An overview of the platform
What is the difference between HIPAA and Consumer Privacy Laws?
What is the HealthPass Partner Network and how does it generate additional revenue?
What is the Styku 3D Body Scanner?
What is the Styku HealthPass program and how does it work for providers?
What is the Styku Mobile App?
What locations and facility types carry Styku scanners in the US?
What payment plans or financing options are available for purchasing a Styku scanner?
What regulatory standards and directives do Styku X2 body scanners comply with?
What scan products are available through HealthPass, and how is revenue shared?
What types of exercise are referred to when the Styku software says "2 times per week" or "moderate exercise"?
Where can I find a Styku 3D body scanner near me?
Where can I find Styku's Conformity Certification?
Why am I not receiving the verification code to log into the Styku mobile app?
Why can't I reach my sales rep or get a return call while my order is delayed?
Why did I receive an empty or incomplete support ticket response?
Why didn't I get a response after leaving a voicemail for Styku support?
Why has my Styku scanner order been delayed with no clear ship date?
Why is the QR code not working for clients on the Styku Mobile App?
Why isn't my client receiving Styku scan report emails?
Why was my support ticket handled by sales instead of technical support — and what should I do?
API
All API articles
Can the Styku API export formatted PDF scan reports, or only raw measurement data?
Does Styku have a client or scan limit, and can I connect scan data to other systems?
Does Styku have an API, and how do I get access?
How do I get scan data from Styku into a CRM or external system?
Legal
All Legal articles
Styku & Healthpass Acceptable Use Policy — Prohibited Conduct
Styku Acceptable Use Policy — No Disruption
Styku Acceptable Use Policy — Overview and Applicability
Styku Acceptable Use Policy — Proper Usage of the Service
Styku Acceptable Use Policy — Reporting Suspected Violations
Styku Consignment Program — Confidentiality and Non-Contact Obligations
Styku Consignment Program — Inspection and Acceptance
Styku Consignment Program — Limitation of Liability and No Resale Guarantee
Styku Consignment Program — Overview and Eligibility
Styku Consignment Program — Ownership and Risk of Loss
Styku Consignment Program — Payment Details and Timing
Styku Consignment Program — Payout Structure and Unsold Units
Styku Consignment Program — Pre-Approval and Customer Obligations
Styku Consignment Program — Shipping and Packaging Requirements
Styku Consignment Program — Subscription and Outstanding Balance Handling
Styku Customer Terms of Service — Accounts & Account Security
Styku Customer Terms of Service — Actions Permitted and Statute of Limitations
Styku Customer Terms of Service — Agreement Amendments and Waiver
Styku Customer Terms of Service — Assignment
Styku Customer Terms of Service — Compliance with Laws and Export Restrictions
Styku Customer Terms of Service — Customer Data License Grant
Styku Customer Terms of Service — Customer Proprietary Rights Over Data
Styku Customer Terms of Service — Data Practices and Machine Learning
Styku Customer Terms of Service — Definitions
Styku Customer Terms of Service — Early Cancellation
Styku Customer Terms of Service — Effect of Termination or Expiration
Styku Customer Terms of Service — Eligibility
Styku Customer Terms of Service — Entire Agreement and Precedence
Styku Customer Terms of Service — Force Majeure
Styku Customer Terms of Service — Governing Law and Jurisdiction
Styku Customer Terms of Service — Limitation of Liability
Styku Customer Terms of Service — Medical Device Disclaimer & No Medical Advice
Styku Customer Terms of Service — Non-Renewal Notice
Styku Customer Terms of Service — Notices and Electronic Communications
Styku Customer Terms of Service — Overview & Agreement Structure
Styku Customer Terms of Service — Products & Services Description
Styku Customer Terms of Service — Service Access, Features, Availability & Limits
Styku Customer Terms of Service — Styku Indemnification of Customers
Styku Customer Terms of Service — Subscription Term and Automatic Renewal
Styku Customer Terms of Service — Survival of Terms After Termination
Styku Customer Terms of Service — Suspension and Termination of Free Services
Styku Customer Terms of Service — Suspension for Non-Payment
Styku Customer Terms of Service — Suspension for Present Harm
Styku Customer Terms of Service — Suspension for Prohibited Acts
Styku Customer Terms of Service — Termination for Cause
Styku Customer Terms of Service — VAT, GST, and Regional Tax Obligations
Styku Healthpass MSA — Partner Overview and Products Offered
Styku Healthpass MSA — Payout Processing and Timing
Styku Healthpass MSA — Revenue Share Structure
Styku Privacy Policy — Children's Privacy and Third-Party Links
Styku Privacy Policy — Cookies, Advertising, and Tracking Technologies
Styku Privacy Policy — Data Privacy Framework (DPF) Compliance
Styku Privacy Policy — Data Sharing and Third-Party Disclosures
Styku Privacy Policy — How We Use Your Information
Styku Privacy Policy — Overview and Information We Collect
Styku Privacy Policy — Your Rights and Data Storage
Styku Product-Specific Terms — App Store Terms (General)
Styku Product-Specific Terms — Apple App Store (iTunes) Specific Terms
Styku Product-Specific Terms — Healthpass by Styku: Membership Options
Styku Product-Specific Terms — Healthpass by Styku: Platform Overview
Styku Product-Specific Terms — Healthpass by Styku: Purchase of Scans and Scan Credits
Styku Product-Specific Terms — Healthpass by Styku: Scan Credits — Membership Plans
Styku Product-Specific Terms — Healthpass by Styku: Scan Credits — One-Time Purchases
Styku Product-Specific Terms — Healthpass by Styku: Subscription Plans and Billing
Styku Product-Specific Terms — Healthpass User Submissions
Styku Product-Specific Terms — Healthpass Waiver and Release of Liability
Styku Product-Specific Terms — Third-Party Services
Styku Product-Specific Terms of Service — API Developer Customer Permission Requirements
Styku Product-Specific Terms of Service — API Developer Data Deletion Requirements
Styku Product-Specific Terms of Service — API Developer Restrictions and Acceptable Use
Styku Product-Specific Terms of Service — API Developer Security Obligations
Styku Product-Specific Terms of Service — API Usage Monitoring
Styku Product-Specific Terms of Service — Delinquent Accounts and Service Denial
Styku Product-Specific Terms of Service — Equipment Customer Support
Styku Product-Specific Terms of Service — Equipment Purchased Outside of Styku
Styku Product-Specific Terms of Service — Equipment Service and Repair Process
Styku Product-Specific Terms of Service — Equipment Warranty Exclusions and Non-Transferability
Styku Product-Specific Terms of Service — Limited Equipment Warranty
Styku Product-Specific Terms of Service — Out-of-Warranty Repairs and Replacement Part Pricing
Styku Product-Specific Terms of Service — Software Activation, Deactivation, and Subscription Period
Styku Product-Specific Terms of Service — Software License Grant and Restrictions
Styku Product-Specific Terms of Service — Software Termination and Refund Eligibility
Styku Product-Specific Terms of Service — Styku's Reserved Rights Over the API
Styku Refurbished Unit Sales Terms — Buyer Restrictions & Conduct
Styku Refurbished Unit Sales Terms — Condition of Refurbished Units
Styku Refurbished Unit Sales Terms — Governing Law & Dispute Resolution
Styku Refurbished Unit Sales Terms — No Additional Representations
Styku Refurbished Unit Sales Terms — Overview & Applicability
Styku Refurbished Unit Sales Terms — Payment, Delivery & Risk of Loss
Styku Refurbished Unit Sales Terms — Software Access & Compatibility
Styku Refurbished Unit Sales Terms — Warranty & Support
Styku
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Cancellation
How do I cancel my Styku order and get a refund?
How do I cancel my Styku subscription?
How does a Styku subscription transfer when I resell my scanner?
Styku Consignment Buyback Program: How It Works and How to Return Your Scanner
What are my options when leaving Styku?
