How do I update a client's email address, merge duplicate profiles, or fix a scan assigned to the wrong profile?

Administrators can update a client’s email address directly in Styku Studio — no support ticket required for a simple email correction. For duplicate profile merges and scan reassignments between profiles, Styku Support handles those on the backend.

Updating a Client’s Email Address

Option 1: Administrator edits via Styku Studio (recommended)

Press the Settings button in Styku Studio.
Scroll down and choose Customer Profiles and Scan Data.
Log in with your administrator credentials.
Choose Edit Profile, search for the client, and press Continue.
Update the email address. There are two pages of information — review both. Press Continue when done.

Important: Option 1 is only available if the client has not set up their own Styku mobile app account. Once a client creates a mobile app account, they own their profile information, so the Edit Profile fields become read-only in Studio — when you try to edit them, a message appears asking you to have the customer update the information themselves in the mobile app. If you see this message, use Option 2 below (the client changes their own email in the app).

For full steps, see How to Correct a Wrong Name, Date of Birth, or Email Address on a Styku Scan Profile.

Option 2: Client updates their own email via the Styku mobile app

Download the Styku mobile app from the Apple App Store or Google Play Store (if not already installed).
Log in using the client’s current email address.
Navigate to Profile Information in the app.
Select Change Email.
Enter the new email address.
Styku will send a verification code to the new email address.
Enter the verification code to confirm the change.

Option 3: Contact Styku Support

If neither option above is possible, contact Styku support and provide:

The client’s full name
Their old (incorrect) email address
The new (correct) email address

The support team will transfer all existing scan data from the old profile to the new one.

Note: Leave the old profile in place until support confirms the migration is complete.

Merging Duplicate Client Profiles

Duplicate profiles occur when the same client is scanned under two different email addresses. The client can merge these themselves using the Styku mobile app, or Styku support can assist on the backend so all scans appear under one profile.

Option 1: Client merges profiles via the Styku mobile app (recommended)

Log in to the mobile app using the email and phone number from the originally set-up account.
Tap the client’s initials in the upper right-hand corner of the dashboard.
Select Profile Information.
Select Change Email.
Follow the steps to change and verify the other email address that has scans associated with it.
Once completed, all scans will be merged and processed under the same email address.

Option 2: Contact Styku Support

If the client cannot complete this process themselves, contact support and provide:

The email address of the profile you want to keep
The email address of the profile you want to merge into it (this profile will be removed)

Once the merge is complete, all scans from both profiles will be combined under the email address you want to keep.

Reassigning a Scan to the Correct Profile

If a scan was performed under the wrong client profile, Styku support can move it to the correct one. This cannot be done by the operator directly — a support request is required.

To request a scan reassignment, contact support and provide:

Current profile email — the email address the scan is currently stored under
Scan date(s) — the date(s) the scan(s) were performed
Target profile email — the email address the scan should be moved to

Why the Change May Not Appear on Your Scanner Laptop

Profile merges and scan reassignments are made on Styku’s servers. Your scanner laptop syncs with those servers, but the update may not appear immediately — especially on the laptop directly connected to the scanner hardware. If the correction shows on other devices but not on the scanner laptop, note this clearly in your support ticket. The support team can confirm the sync has completed and troubleshoot why that laptop has not updated.

Preventing Profile Issues at Scan Time

Many duplicate profile and wrong-email issues can be avoided by encouraging clients to create their Styku account before their appointment:

Download the Styku mobile app and create an account ahead of time. When the client arrives to scan, they can log in directly to their account using the QR code option in Styku Studio — the fastest and easiest way to log in and start scanning.
Use the “Continue with Email” option at the kiosk if the client does not have the mobile app. They enter their email address, receive a one-time verification code in their inbox, and enter that code to log in.

Note: Administrators can create client profiles before scanning by going to Settings → Customer Profiles and Scan Data → Create Profile (requires email, first name, last name, birthday, sex, and height).

How to Contact Support

Styku does not have a phone support line. Log in to the Styku Business Portal at styku.com/portal and submit a support ticket. Target response time is 1 business day.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include:

The client’s full name
The current (old) profile email
The target (new) profile email
Scan date(s) for any reassignment requests
Which specific laptop is not showing the corrected data (if applicable)
Whether the issue is an email update, a profile merge, a scan reassignment, or a combination

Applies to: All Styku configurations; Styku Studio; profile and scan management applies to all scanner models.

Managing Your Styku Mobile App Account
Can I create a profile without doing a scan?
How to Scan and Create an Account Without the Mobile App

Still need help? Submit a service ticket in the Styku Business Portal.