What is the Styku charge on my credit card statement?

If you see a charge from Styku on your credit card statement, it is most likely your monthly or annual software subscription payment. An active subscription is required to use your Styku scanner.

Why You Are Being Charged

Every Styku scanner requires an active software subscription to operate. Without it, the scanner cannot perform scans. Your subscription renews automatically each billing period, which is why the charge appears regularly on your statement.

The charge will appear on your statement with a description similar to STYKU [PLAN NAME] LOS ANGELES.

Subscription Plans

Styku’s current software plans are:

Access — $199/month
Elite ($499/mo list price for new customers; existing customers moving from a legacy plan see $399/mo with a $100/mo legacy customer discount, so they pay $299/mo)
A single specialty module added to Access — $100/month ($50/month for existing customers moving from a legacy plan)
Enterprise — custom pricing arranged with the sales team

You may also see a legacy plan name (Growth Plan, Pro Plan, Enterprise Plan) until your subscription moves to a current plan; see [Styku plan migration: what is changing, when it takes effect, and your options]. A charge described as a hardware lease, installment or repayment plan, or Styku Care, is a separate hardware or warranty product, not the software plan.

Your plan name will appear in the charge description on your statement. For a full breakdown of what’s included in each plan, see [What are Styku’s business pricing plans?].

How to Confirm Your Plan and View Invoices

You can confirm which plan you are on and view past invoices at any time through the Styku Business Portal.

Go to the Styku Business Portal at styku.com/portal.
Sign in using your registered email address.
Navigate to the Billing section to view your current plan and invoice history.

If Your Payment Method Has Expired or Needs Updating

If your card has expired or a payment did not go through, your scanning license may be suspended. To restore access:

Log in to the Styku Business Portal at styku.com/portal.
Go to Billing and select Update Payment Method.
Enter your new card details and save.
Once payment is processed, your license will be reactivated automatically. If access is not restored, contact support.

If You Do Not Recognize the Charge

If you do not believe you have an active Styku subscription, or if the charge amount does not match any plan you signed up for, contact Styku Support so the team can look up your account and provide invoice details.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your registered Styku account email address, the charge amount, the date of the charge, and the last four digits of the card that was billed.

Applies to: All Styku configurations — Styku Studio, all scanner models.

What are Styku’s business pricing plans?
What features are included in each Styku pricing plan?

Still need help? Submit a service ticket in the Styku Business Portal.