What is the Styku charge on my credit card statement?
If you see a charge from Styku on your credit card statement, it is most likely your monthly or annual software subscription payment. An active subscription is required to use your Styku scanner.
Why You Are Being Charged
Section titled “Why You Are Being Charged”Every Styku scanner requires an active software subscription to operate. Without it, the scanner cannot perform scans. Your subscription renews automatically each billing period, which is why the charge appears regularly on your statement.
The charge will appear on your statement with a description similar to STYKU [PLAN NAME] LOS ANGELES.
Subscription Plans
Section titled “Subscription Plans”Styku’s current software plans are:
- Access — $199/month
- Elite ($499/month list price; customers migrating from a legacy plan see a permanent legacy customer discount, so most pay $299/month — $499 minus $200)
- A specialty module added to Access — $100/month list price ($50/month for migrating customers adding a module they did not originally purchase)
- Enterprise — custom pricing arranged with the sales team
You may also see a legacy plan name (Growth, Basic, Service Fee, Start Up, Styku Dashboard, Pro, Styku Studio, Unlimited, Professional, or the legacy Enterprise Plan) until your subscription moves to a current plan; see [Styku plan migration: what is changing, when it takes effect, and your options]. A charge described as a hardware lease, installment or repayment plan, or Styku Care, is a separate hardware or warranty product, not the software plan.
Your plan name will appear in the charge description on your statement. For a full breakdown of what’s included in each plan, see [What are Styku’s business pricing plans?].
Plan Migration
Section titled “Plan Migration”All legacy software plans — monthly and annual — are being moved to the current Access or Elite plans. Which plan you move to depends on the plan you had and the specialty modules you originally purchased:
- Growth, Basic, Service Fee, Start Up, or Styku Dashboard → Access
- Pro, Styku Studio, Unlimited, or Professional → Elite
- Legacy Enterprise → Elite with a legacy discount
Your migration notice states your new plan and price.
If you originally purchased specialty modules, you keep them at no additional fee with no time limit. If you want to add a module you did not originally purchase (for example, Posture & Alignment), the rate for migrating customers is $50/month (discounted from the $100/month list price). For example, a customer on Access who adds one module they did not originally purchase pays $249/month.
Exceptions: Some accounts have individually agreed terms. If your migration notice shows a different plan or price from the standard path, those are your agreed terms.
Example invoice for a migrated Elite customer
Section titled “Example invoice for a migrated Elite customer”| Line item | Amount |
|---|---|
| Elite | $499/month |
| Legacy customer discount | −$200/month |
| You pay | $299/month |
How to Confirm Your Plan and View Invoices
Section titled “How to Confirm Your Plan and View Invoices”You can confirm which plan you are on and view past invoices at any time through the Styku Business Portal.
- Go to the Styku Business Portal at styku.com/portal.
- Sign in using your registered email address.
- Navigate to the Billing section to view your current plan and invoice history.
If Your Payment Method Has Expired or Needs Updating
Section titled “If Your Payment Method Has Expired or Needs Updating”If your card has expired or a payment did not go through, your scanning license may be suspended. To restore access:
- Log in to the Styku Business Portal at styku.com/portal.
- Go to Billing and select Update Payment Method.
- Enter your new card details and save.
- Once payment is processed, your license will be reactivated automatically. If access is not restored, contact support.
If You Do Not Recognize the Charge
Section titled “If You Do Not Recognize the Charge”If you do not believe you have an active Styku subscription, or if the charge amount does not match any plan you signed up for, contact Styku Support so the team can look up your account and provide invoice details.
If this resolves your issue, no further action is needed.
If the problem persists, contact support and include: your registered Styku account email address, the charge amount, the date of the charge, and the last four digits of the card that was billed.
Related Resources
Section titled “Related Resources”- What are Styku’s business pricing plans?
- What features are included in each Styku pricing plan?
Still need help? Submit a service ticket in the Styku Business Portal.